Before you return
Contact support first
Email your order reference and a short explanation to support.printygo@gmail.com before sending anything back.
Returns
Returns, clearly explained.
If something is not right with your order, contact support first so we can review the item and help with the next step.
Standard products
14-day return window
Standard products may be returned within 14 days after receipt if they are unused and undamaged.
Custom products
Made-to-order exceptions
Custom-made or personalized prints cannot be returned unless damaged, defective or different from what was agreed.
Return shipping
Who pays the cost?
Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Need help?
We will help you work out the next step.
Send your order details to support.printygo@gmail.com.
Email support